Software Refund Policy
If you’re dissatisfied with any CoinTools software product you purchased from CoinsTools.com, you may contact us within 30 days of your purchase for a refund. We cannot issue a refund if you contact us more than 30 days after your purchase date unless it was a fraudulent transaction.
To request a refund, use the information provided in the confirmation email you received after you made your purchase. Or contact our eCommerce provider directly here.
They will get back to you within 24 hours.
- Only software purchased via CoinsTools.com is eligible for a refund, and only if you contact us within 30 days of your purchase. If you bought it elsewhere, your software is subject to the return policies of that vendor.
- If we issue a refund, it should appear on your Address Wallet within 7-9 business days. Upon receipt, you must uninstall any software for which you no longer posses a valid license. We reserve the right to disable any product keys and/or serial numbers issued to you for the refunded products.
Other software issues:
If you have questions about using your CoinsTools software, please contact the CoinsTools Support team directly here.
Your purchase of CoinsTools Base Software is backed by our 30-day money-back guarantee. If you are not satisfied with your purchase of our CoinsTools base software, we will gladly issue a full refund. We develop and sell knowledge base software that we use ourselves and have thousands of satisfied customers worldwide, and our technical support service is an example for others. That is why we can afford to offer our product with this special money-back guarantee. To submit your refund request, simply raise a request from your customer area with the order details within 30 days of your purchase. Please include your order number and tell us why you are requesting a refund. We take customer feedback very seriously and use it to constantly improve our products and quality of service. Refund requests are generally processed within 7-9 days. Refunds are not being provided for services provided in full such as:
Important Note: Refund orders are processed at the sole discretion of our company. CoinsTools Software Technologies, in its sole discretion, determine whether all requirements for the refund request have been satisfied and may terminate or modify the 30 days money-back guarantee program on a prospective basis at any time. The act of submitting a refund request does not ensure that a refund will be issued.
Before Requesting For Refund
If you’re having any problems configuring or using our CoinsTools software, please contact us and take advantage of our friendly, experienced technical support. Our support team will install the software for you on your server and help you with configuration and customization. Our support team is always ready to answer any questions you may have about CoinsTools base software.
In common when our client is almost ready to request a refund, he contacts us for help. We perform installation, help him to learn, and configure our software and he becomes one of our happiest clients! We are fully confident that you’ll absolutely love our CoinsTools base software because 5000+ clients are more than satisfied with our CoinsTools management software and the refund rate does not exceed even 0.5%.
1. The time limit for refund requests and grounding reasons
If you have problems getting CoinsTools base software to work, we will be happy to provide a full refund within 30 days since the purchase. After 30 days, no refunds will be given.
Refund requests can be submitted through the customer area as a support ticket. You should accompany your request with detailed and grounded reasons why you apply for a refund.
Please make sure your request does not contradict our Refund Policy.
2. Processing Refund requests
Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.
2.a. User’s responsibility
Before a refund is granted, you must allow us to try and help solve any problem you have by opening a ticket in our support desk.
Please give it 24-48 hours for our Support Team to get back to you on your support requests (read details of our support policy).
2.b. Illegitimate refund requests
Refunds will not be granted if you simply decide not to use the purchased software license. We stand behind our software products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
2.c. Incompatibility with third-party products or software
Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on the incompatibility of our products with some third-party software. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
3. Payment of refunds
In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your Wallet Address or original method of payment, generally within 5 working days since your request has been approved. For a hosted license, 25% will be deducted from the refund amount as setup charges.
4. Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your Wallet Address again.
- Then contact your Wallet company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at Mail@CoinsTools.com.